Responsible Gaming
at sd99

1 Age Restriction & Eligibility

sd99 operates exclusively as an adults-only platform. Access to all gaming products — including live casino tables, cricket betting markets, slot games, and exclusive titles — is strictly reserved for players who are 18 years of age or older. This requirement is non-negotiable and applies to every player in Bangladesh and all other jurisdictions where sd99 accepts registrations.

At the point of registration, you confirm by accepting our Terms & Conditions that you meet the minimum age requirement. However, sd99 does not rely solely on self-declaration. All accounts are subject to identity verification, and documents confirming date of birth — such as a National ID card, passport, or birth certificate — may be requested at any time, including before a first withdrawal is processed.

Parents and guardians who share a device with minors are strongly encouraged to use parental control software to prevent access to gambling websites. Tools such as Net Nanny, Gamban, and similar filtering services can be configured to block online gambling platforms at the device or network level. sd99 supports these efforts and recommends their use in any household where minors are present.

2 Recognising Problem Gambling

For the vast majority of players, gambling is a recreational activity that remains well within personal control. However, gambling can become problematic for some individuals, and the signs are not always immediately obvious — even to the person affected. sd99 encourages all players to periodically reflect on their gambling habits and to act early if any of the following warning signs are present.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to make use of the responsible gaming tools available on sd99, speak to a trusted person, or reach out to our support team. Early intervention makes a significant difference in outcomes for those experiencing gambling-related harm.

3 Responsible Gaming Tools

sd99 has built a comprehensive suite of responsible gaming controls directly into the platform. These tools are available to every registered player at no cost and can be activated instantly through your account settings or by contacting our support team. The following tools are currently available:

4 Deposit & Spending Limits

Setting a deposit limit is one of the most practical steps a player can take to maintain control over their gambling expenditure. sd99 makes it straightforward to define exactly how much you are comfortable depositing over a given period, and the platform enforces that limit automatically — no willpower required at the moment of deposit.

Deposit limits on sd99 operate as follows:

• Daily Limit: The maximum total amount in BDT that can be deposited within any rolling 24-hour period.
• Weekly Limit: The maximum total amount that can be deposited within any rolling 7-day period, regardless of which days the deposits fall on.
• Monthly Limit: The maximum total amount that can be deposited within any rolling 30-day period.

Multiple limit types can be active simultaneously. For example, you may set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000. Whichever threshold is reached first will pause your deposit ability for the remainder of that period.

In addition to deposit limits, sd99 also offers wagering limits (a cap on total bets placed per session or per day) and loss limits (a cap on net losses within a period). These tools work together to give you a complete picture of your spending and a robust set of guardrails against unintended overspending.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on sd99. It is designed for players who recognise that their gambling has become, or risks becoming, a problem, and who want to completely remove access to the platform for a defined or indefinite period.

When self-exclusion is activated on your sd99 account:

• Your account is locked immediately and you cannot log in, place bets, deposit funds, or access any gambling content on the platform.
• All promotional communications — including SMS, email, and push notifications — are suspended for the duration of the exclusion period.
• Any pending bonuses or active offers are cancelled and cannot be reinstated.
• Your personal data is retained in accordance with our Privacy Policy but is flagged to prevent re-registration attempts during the exclusion period.

Self-exclusion periods available on sd99 are:

• 30 days — a short-term break to reset perspective and reassess habits.
• 3 months — a medium-term exclusion for players experiencing moderate concern.
• 6 months — an extended exclusion period for those who need a longer break.
• 12 months — a full-year exclusion for serious concerns about gambling behaviour.
• Permanent — an indefinite exclusion with no scheduled end date. Permanent exclusions can only be reviewed after a minimum of five (5) years have elapsed and require a formal written request and identity re-verification.

sd99 urges any player who activates self-exclusion to also consider blocking access to other online gambling platforms during the exclusion period, to ensure the break is as effective as possible. Using device-level blocking software such as Gamban or similar tools is a practical complement to platform-level self-exclusion.

6 Time-Out & Cool-Off Period

A time-out is a shorter, temporary break from the sd99 platform — intended for players who want to pause their activity without committing to a longer self-exclusion. Time-outs are useful after an unexpectedly large loss, during a period of personal stress, or simply when you want to step back and reassess whether gambling is remaining recreational for you.

During a time-out on sd99:

• Your account is inaccessible for login and play for the duration of the chosen period.
• Deposits are blocked for the entire time-out period.
• Promotional messages are paused.
• You may still contact customer support for non-gaming matters such as withdrawal of existing balances.
• The time-out cannot be cancelled or shortened once activated — it must run its full course.

If, at the end of a time-out period, you feel that you would benefit from a longer break, we encourage you to extend the cool-off or transition to a formal self-exclusion. The support team can guide you through the options most appropriate for your situation, without judgment and in complete confidence.

7 Underage Player Protection

Protecting minors from exposure to gambling is a responsibility that sd99 takes with the utmost seriousness. Our platform is designed for adults aged 18 and above, and we employ multiple layers of protection to ensure that minors cannot access gambling content through sd99.

• Registration Verification: Date of birth is collected at registration and cross-referenced against identity documents during the KYC (Know Your Customer) process. Any discrepancy triggers a manual review and account suspension until the matter is resolved.
• Payment Method Verification: Mobile financial services such as bKash, Nagad, and Rocket require account holders to be of legal age to operate a registered wallet in Bangladesh. This provides an additional indirect age verification layer at the point of deposit.
• Random Age Re-Verification: sd99 reserves the right to request proof of age from any player at any time. Failure to provide satisfactory documentation within the specified period results in account suspension and withdrawal restrictions.
• Device-Level Recommendations: For households where minors have access to shared devices or internet connections, sd99 recommends installing parental control software. Several free and paid options are available for Android and desktop devices commonly used in Bangladesh.

1. 1
   Install a parental filter on shared devices to block access to online gambling domains. Most internet service providers in Bangladesh, including Grameenphone, Robi, Banglalink, and BTCL broadband services, offer content filtering options on request.
2. 2
   Keep login credentials private. Do not allow family members or friends to access your sd99 account on your behalf. Account sharing violates our Terms & Conditions and may result in account closure.
3. 3
   Log out of your account whenever you finish a session, especially on shared or family devices. Use a strong, unique password that minors in your household cannot easily guess.
4. 4
   Report suspected underage access to our support team immediately at [email protected]. We treat all such reports with urgency and full confidentiality.

8 Getting Help & Support

If gambling has stopped being enjoyable and has started causing you stress, financial difficulty, or relationship problems, the most important step is to reach out. You do not need to be in crisis to ask for help — early conversations lead to better outcomes. sd99's support team is trained to handle these situations with care and without judgment.

There are several ways to access help and support:

• sd99 Support Team: Contact us directly at [email protected]. Our responsible gaming team is available 24 hours a day, seven days a week. You can request activation of any of our responsible gaming tools, ask questions about self-exclusion, or simply talk through your concerns. All conversations are confidential.
• Account Self-Management: Log in to your sd99 account and navigate to the Responsible Gaming section to set deposit limits, activate a time-out, or initiate self-exclusion without needing to contact support.
• Trusted Persons: Talking to a family member, close friend, or religious leader about gambling concerns can be a powerful first step. In Bangladesh, community and family networks are often the most accessible and culturally comfortable source of initial support.